FAQs

QUESTIONS ABOUT US:

What is your 100% satisfaction guarantee?

At Lunovus, we pride ourselves on fully standing by the quality of our products. If you are unsatisfied with any of our products, just let us know, and we’ll do whatever it takes to make it right. It’s as simple as that.

Where are your products made?

All of our products are proudly made right here in the USA in a FDA-inspected and GMP-compliant facility. This allows us to make sure that we are consistently providing you with the highest quality ingredients held to the most stringent standards in the industry.

QUESTIONS ABOUT OUR PRODUCTS:

Where can I buy your products?

All of our products are available to purchase on our website. You can also purchase many of our products at thousands of doctors’ offices across the country.

Is eyelid hygiene really something that everyone should think about?

Absolutely. Eye doctors and eye care experts agree: making eyelid hygiene a part of your daily routine is as important as brushing your teeth. Maintaining clean eyelids can help reduce eye dryness, redness, swelling, and fatigue.

Do I need a prescription to buy your products?

No. All of our products are available without a prescription.

What makes Blephadex different from other eyelid wipes that I can buy over the counter?

Blephadex Eyelid Wipes are made with our patented blend of essential tea tree oil and virgin coconut oil. Many of the other eyelid hygiene products on the market sting or burn the eye area, but Blephadex was created with your comfort in mind. The powerful blend of natural oils in the wipes cleanses your eye area and leaves your skin feeling moisturized and refreshed with no stinging or burning sensations.

What’s the difference between Blephadex Eyelid Wipes, Blephadex Warming Eyelid Wipes, and Blephadex Eyelid Foam Cleanser?

Blephadex Eyelid Wipes contain our patented blend of essential tea tree and virgin coconut oils to cleanse and soothe your eyelids naturally. Our wipes provide powerful relief without the sting and discomfort of other eyelid hygiene formulas. Each box contains 30 individually wrapped, disposable, pre-moistened wipes.

Blephadex Warming Eyelid Wipes are our newest innovation in designing products with your comfort in mind. They provide all the benefits of our regular formula along with a soothing warming sensation as they clean. Our warming wipes come in a box of 30 individually wrapped wipes. Unlike our original Blephadex wipes, our warming wipes are not premoistened. They are activated with a few drops of water prior to using the wipe.

Blephadex Eyelid Foam Cleanser is designed for our customers who prefer not to use a disposable wipe. Our cleanser comes in an easy-to-dispense bottle, and each bottle provides a 30-day supply of the product.

How do I use Blephadex Eyelid Wipes?

Blephadex Eyelid Wipes are individually wrapped and pre-moistened, so you can take your eyelid hygiene with you easily wherever you go! To use the wipes, simply remove the wipe from its package, close your eyes, and gently wipe side to side on the eyelids and eyelashes. You don’t need to scrub vigorously: the essential oils in our wipes are highly permeable, so a simple side to side motion does the trick.

How do I know which Visual Advantage Supplement is right for me?

We recommend you consult your doctor to determine which vitamin combination would be best for you.

QUESTIONS ABOUT MY ORDER:

I signed up for an auto shipment of my product, but I only want a one-time supply. How do I cancel my auto shipments?

You can call us during our business hours at 205-308-0277, and we will cancel your future auto shipments.

How do you calculate sales tax?

If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. Currently, only items shipped to Alabama are subject to sales tax.

Can my product be shipped to me internationally?

We have partners in Canada, Australia, and Saudi Arabia that can fill your order in those locations.  We also offer shipping to other international locations. Please give us a call at 205-308-0277 to see if your areas is covered.

I’m signed up for auto shipments, but I moved! How can I be sure I’m still getting my products on time?

We’re here to help!  You can contact our Customer Support by email at customersupport@blephadex.com or by calling 205-308-0277, and we will update your records to ensure your product arrives at your new home on time

My product arrived damaged, or didn’t arrive at all. Who should I contact?

We’re here to help! You can contact our Customer Support by email at customersupport@blephadex.com or by calling 205-308-0277, and we will help you resolve your issue right away.

I want to order a product but I’m having difficulty using the website. How can I complete my order?

At Lunovus, we pride ourselves on providing the best possible care and support to our customers. If you need help using our website or completing your order, please contact our Customer Support by email at customersupport@blephadex.com or by phone at 205-308-0277.